Short answer: Open the Starlink app on mobile data. A “SERVICE OUTAGE” alert means the problem is on Starlink’s side and resetting your hardware won’t help, while alerts such as “Starlink disconnected” or “Starlink obstructed” point to your own setup. If the app shows no alert, check Starlink’s official X account and a user-report tracker like Downdetector, and work through troubleshooting only if nobody else is reporting problems.
Theirs or yours: a three-step check
- Check the app. Open the Starlink app on a phone using mobile data, not your Starlink Wi-Fi, and look for an alert.
- Look for a wider outage. Starlink posts major incidents on its official X account. Downdetector shows spikes in user reports; a spike suggests a wider problem but isn’t confirmation from Starlink.
- Check your own setup only if neither shows a wider problem.
What the app alerts mean
Starlink says alerts appear “if the specific condition occurs at least once within a 15-second window” and stay while the condition lasts, and that “not all active alerts will impact quality of service; some alerts are simply advisory” (Starlink app alerts article).
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| Alert | What Starlink says | Outage or your setup? | First thing to do |
|---|---|---|---|
| SERVICE OUTAGE | “Your area is currently experiencing a service outage. We are working to quickly get this resolved.” | Starlink’s side | Wait; don’t reset anything |
| STARLINK DISCONNECTED | “Your Starlink is unplugged or rebooting.” | Your setup | Check power and that every cable is secure |
| STARLINK OBSTRUCTED | Partially obstructed; outages “most noticeable during video calls and online gaming” | Your setup | Run the obstruction check |
| RECENT INTERRUPTIONS | “No immediate action needed.” May be due to weather, a temporary network issue or obstructions | Either; usually temporary | Wait and watch |
| UPDATE REQUIRED | Downloads within 24 hours; reboots automatically if the download finishes before 3am | Neither | Update from the app if it asks; otherwise keep it powered with a clear sky view |
| STARLINK OVERHEATED | “Your Starlink will reconnect after cooling down.” | Your setup | Let it cool; check for heat sources |
| POWER SUPPLY THERMAL THROTTLING | Power supply is too hot, so the dish reduces power draw | Your setup | Move the power supply somewhere cooler and ventilated |
| POOR CABLE CONNECTION | Ethernet speed between dish and router suggests a poor connection or cable damage | Your setup | Reseat or inspect the cable; see the cable guide |
| STARLINK MOVING TOO FAST | Moving too fast for your plan; Residential is “Stationary use only at fixed, registered addresses,” Roam allows up to 100 mph (160 km/h) | Plan rules | See Roam plans |
| UNEXPECTED LOCATION / ROAMING PERIOD EXPIRED | Service location doesn’t match your plan | Plan rules | See U.S. plans |
Use the Event Log to see what happened
The app’s Event Log replaced the old Outage Log, which “only tracked periods where your user terminal lost connectivity.” It now also shows router-related outages (for example, a router powered off or disconnected) and “non-outage events that may affect service quality,” such as elevated packet loss or device reboots (Starlink Event Log article). Use it to see when a drop started and whether the router or the dish was involved.
Is there a Starlink outage map?
User-report trackers such as Downdetector show where people are reporting problems. They count reports, so a spike isn’t confirmation from Starlink. Our availability map shows where Starlink service is offered, not live outages; for your address, use starlink.com/map.
Recent major outages
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| Date | Length | Stated cause | Source |
|---|---|---|---|
| July 24, 2025 | About 2.5 hours, per Starlink’s VP of Engineering | “Failure of key internal software services that operate the core network” | Engadget, Reuters |
| September 15, 2025 | Most users back within about an hour | Not given | CNN, Reuters |
During the July 24, 2025 outage, Starlink posted on X: “Starlink is currently in a network outage and we are actively implementing a solution.”
September 15, 2025 in detail
On September 15, 2025, Starlink had a brief global outage. CNN reported more than 37,000 U.S. users reporting problems on Downdetector at 12:30 a.m. ET, and Reuters reported a peak of more than 43,000 reports, falling below 1,000 by 1:15 a.m. ET. Starlink’s website said its team was investigating and did not give a cause. Service came back for most users within about an hour, so resetting hardware would not have helped anyone.
When it’s not an outage
If there’s no wider outage, the cause is more likely your hardware, power, cabling or view of the sky. Start with our symptom-first troubleshooting guide or Performance and Enterprise troubleshooting. If you’re not sure which dish you have, use the model history guide, and reset only after matching the symptom (see the router reset guide). Older dishes have their own checklist: older hardware offline. Slow but connected? See Starlink speeds. Snow on the dish? See Snow Melt.
Staying online next time
If you depend on Starlink for work, decide in advance what you’ll use during an outage: a phone hotspot or a second internet connection. A UPS covers local power cuts, not Starlink network outages; see Starlink backup power and the power calculator.
FAQ
Is Starlink down right now?
Check the Starlink app for a SERVICE OUTAGE alert and Starlink’s X account.
How long do Starlink outages last?
The two major outages above lasted about an hour and about 2.5 hours. Local problems last until the cause is fixed.
Why does my Starlink say offline when there’s no outage?
Usually power, a loose cable, an obstruction or overheating. Check the app alert and the Event Log.
Will rain cause a Starlink outage?
It can. Starlink says recent interruptions may be due to extreme weather, among other causes (Starlink app alerts article). Snow covering the dish can also interrupt service; see Snow Melt.
Dishwits does not monitor Starlink’s network and cannot confirm live outages.